User Setup and Registering Mobile Devices

This guide is tailored for new users, outlining the steps to set up their account and register their mobile device. You can share the link to this document with these new users. For instructions on setting up a new user, refer to the Adding and Managing Users and Devices article.

Setting Up Your User:

  1. Once an admin has set up your user, you should receive an email containing a link.
    1. If you already have an Xactware ID, the link will direct you to the ContentsTrack login page. Here, you can sign in using your current email and password, and then select the instance you are registering for.
  2. If you do not have an Xactware ID, you will need to input your information and set up a PIN for logging into the mobile app.
  3. An activation request email will then be sent to your email. Open this email and click "activate."
  4. Next, you will be prompted to enter a password.
  5. After setting your password, log into Verisk Okta and select the ContentsTrack app.
  6. This action will redirect you to the ContentsTrack login page, where you can enter your credentials and log in.

Setting Up/Registering Your Mobile Device:

Setting up mobile devices must be conducted by a user who has completed their setup process.

  1. Verify that your mobile device is up to date. ContentsTrack supports only the last two latest versions of iOS or Android.
  2. Open your app store and search for ContentsTrack. Once found, download it to your device.
  3. After downloading, open ContentsTrack.
  4. Click on "LOGIN."
  5. Input your Xactware ID (your email) and login credentials.
  6. Select the assigned instance and provide a name for the device, then click "register."
  7. Once the device is synchronized, you can activate fingerprint login if desired.
  8. Now, you should be able to select a user for the device and enter the corresponding PIN or utilize fingerprint login.
While a single mobile device can support multiple users, it is not possible for a user to log into multiple instances simultaneously.

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